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Home appliance extended warranty service committee was established in Beijing

日期: 2013-11-29
浏览次数: 16


On June 18, 'China home appliance service maintenance association extended warranty service professional committee' (' extended warranty special committee ') approved by the ministry of civil affairs was established in Beijing. According to introducing, Chinese home appliance serves maintenance association to be in on the basis of investigation and study to service of extend of international company home appliance, formed a plan of service of extend of a whole set to promote in our country.

Since 2007, we have supported the international professional extended warranty companies from the United States, such as xinke 'an and anxinlong, to expand the market in China and hold the extended warranty service for home appliances BBS. In 2011, the association issued the 'household appliances extended warranty service standards' industry regulations; In September 2012, the ministry of civil affairs approved the establishment of the association's professional committee for extended warranty service. It is understood that the current consumer interest in extended warranty products is mainly focused on extending the warranty period of products and accidents have two aspects of protection. Among all kinds of household appliances, mobile phones, computers, flat-screen TVS and other users account for more than half of the purchase of extended warranty services. The price of extended warranty service, the content and scope of extended warranty service are the main concerns of customers at present. It is urgent to strengthen the training of extended warranty sales and service personnel and strengthen the supervision of the industry.

Zhao zerui of executive vice President of association of maintenance of service of Chinese home appliance introduces, according to our country active electron electric equipment commodity series '3 packets' regulation, the product that '3 packets' less than is repaired, return money, change goods is free service inside responsibility clause, outside responsibility clause wants to collect fees. Home appliances extended warranty service, is the enterprise for consumers to provide 'three guarantees' outside the scope or outside the enterprise warranty responsibility to extend the warranty time or expand the scope of paid service, is the 'three guarantees' stipulated warranty time and warranty content supplement, extension and extension. The extended warranty service of home appliances plays a positive role in helping consumers to reduce the maintenance cost of home appliances, improve the guarantee ability of the use of home appliances, and improve the service level of home appliance maintenance personnel.

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